Why Does My Fitbit Say Oops Try Again When Logging in

Why can't I update my Fitbit device?

Occasionally a firmware update will outset and stop or otherwise fail.

Annotation: Don't factory reset your Fitbit device unless directed to by Customer Back up.

Having trouble updating Fitbit Versa Lite Edition?

If y'all tin can't update Fitbit Versa Lite Edition, cheque the firmware version on your watch:

1. Open the Settings app on your watch About.
2. If the number under Version is 38.half dozen.i.one, attach your watch to the charging cablevision and plug the charging cable into a USB port on your estimator before you lot begin the update.
3. Proceed your Fitbit device shut to your phone or tablet to complete the update.
4. In a few days, you lot'll receive some other prompt to update your watch. At that betoken, you can update as normal without plugging your watch into a computer.

If your watch'southward current firmware version is different, or you lot continue to have problem, follow the troubleshooting steps in the Ionic, Sense, and Versa series department below.

Blaze

If y'all can't update your tracker, endeavor the instructions below.

Update Failures

If the connection between your tracker and mobile device is interrupted during the update, you may run across this image:

Endeavor these steps to resolve the problem:

1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
2. Restart your mobile device.
3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.
   Note that if you go notifications from your phone on your tracker, earlier you can use a different device or figurer yous need to turn off Bluetooth on your phone.
4. For assistance, please contact Client Support.

If the update fails and you see this image, you'll be unable to use the tracker until the error condition is resolved:

In this case tap a screen or press a push button to return to the clock and try the update again. (If yous come across "fitbit.com/setup" follow the instructions in How practise I set upwards my Fitbit device?) If the update doesn't work, restart your tracker and try again.

Low Battery or Low/High Temperature

If you run into the critically depression battery screen when attempting a firmware update, charge your Blaze and try the update once more.

Likewise if you run across a temperature screen, try the firmware update once more when Blaze has cooled off or warmed up.

Blaze is likewise warm	Bonfire is also cold

Ionic, Sense, and Versa series

For best results, remove other Fitbit watches and trackers from your phone'south Bluetooth settings.

Before yous brainstorm the firmware update, plug your scout into the charger. Make sure your watch is in range of your home or piece of work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Calorie-free Edition.

Note that firmware updates for Fitbit Versa Lite Edition can take an hour or more if yous perform a factory reset before y'all brainstorm the update. If your firmware is version 38.half dozen.1.1, attach your watch to the charging cable and plug the charging cablevision into a USB port on your calculator before you begin the update. Go on your Fitbit device close to your phone or tablet to complete the update.

If the firmware update fails, you may see this image on your scout'south screen:

Follow the troubleshooting steps beneath based on your issue to resolve the trouble.

Depression Battery

If your lookout man isn't sufficiently charged before starting the update, you may see this image on your screen or a depression bombardment message in the Fitbit app:

Look until the bombardment is at least l% charged to first the update and keep your watch plugged into the charger. To bank check the bombardment level, tap the screen or press any button while the sentry is charging.

No Clock later on Update

If you see a clock error message on your watch's screen later the update, choose a clock face in the Fitbit app to resolve the problem. For more data, run across How exercise I change the clock face on my Fitbit device?

Update Failed over Wi-Fi

If yous have trouble updating your watch over Wi-Fi, endeavor these steps to resolve the problem. For Versa Lite Edition, see Update Failed over Bluetooth.

1. Make sure your lookout is continued to the Wi-Fi network yous desire to employ. For instructions on how to add a network, meet How do I connect my Fitbit watch to Wi-Fi?
2. Motion your spotter closer to your router.
3. Make certain your router is continued to the internet.
4. Restart your scout. For instructions, see How do I restart my Fitbit device?
5. Remove your watch from your Fitbit account. For instructions, see Can I use more than one Fitbit device with the same business relationship?
6. Remove your watch from the list of Bluetooth devices paired to your phone. On your telephone, get to Settings Bluetooth find the watch in the listing find an selection to forget the device.
7. Reconnect your watch to your Fitbit business relationship. For instructions, see How do I gear up my Fitbit device?
8. Try over again to update your watch.

If the update fails, restart your telephone and try once more.

If you can't update your watch over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your picket over Bluetooth instead. Note that firmware updates over Bluetooth may have significantly longer to complete.

Update Failed over Bluetooth

If you have trouble updating your watch over Bluetooth, try these steps to resolve the problem:

1. Plow Bluetooth on and off on your phone.
2. Restart your sentinel. For instructions, see How do I restart my Fitbit device?
3. (Versa Lite only) On your watch, open the Settings app Nigh. If your firmware version is 38.vi.1.1, adhere your watch to the charging cable and plug the charging cable into a USB port on your calculator before you begin the update. Continue your Fitbit device shut to your phone or tablet to complete the update.
4. Remove your picket from your Fitbit business relationship. For instructions, run across Can I employ more 1 Fitbit device with the same account?
5. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings Bluetooth notice the scout in the list discover an option to forget the device.
6. Reconnect your spotter to your Fitbit account. For instructions, see How do I set up my Fitbit device?
7. Try once more to update your spotter.

If the update fails, restart your telephone and retry the update.

If you all the same have trouble updating your watch, contact Customer Support.

Instructions for installing Windows 10 Driver

Note that these instructions are for Versa Calorie-free Edition merely.

If you tried to update the firmware on your sentinel after a manufactory reset and received an mistake message on your Windows 10 computer, follow the instructions beneath to update your driver software.

1. Open up your Windows Device Managing director.
2. Under Other devices, right click IP-over-USB.
   
3. Click Update Driver Browse my computer for driver software.
4. Click Let me pick from a list of available drivers on my computer.
5. Click Network Adapters Next.
6. Under Manufacturer, click Microsoft.
7. Under Model, click Remote NDIS Compatible Device.
   
8. Click Next.
9. Click Yeah if any warnings appear. Your driver software installs to Windows Device Manager.

Afterward your driver software installs, use your Windows ten figurer to update the firmware on your watch equally instructed by Client Support.

All other devices

Make sure your tracker is charged and then try these steps:

1. Plough your tracker off and on again using the instructions in How do I restart my Fitbit device?
2. Restart your phone, and retry the update.
3. Log in to your Fitbit account on a unlike device, and retry the update.

If you still have trouble, contact Customer Support.

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Source: https://help.fitbit.com/articles/en_US/Help_article/2047.htm